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02/22/2023
2:22PM

Q:HOW LONG DOES AN ORDER TAKE TO ARRIVE?

Please note: The delivery date of your order will vary based on the shipping method you select.

For North American Orders:

  • UPS Standard: 2-5 business days.
  • UPS Expedited: 2-3 business days.
  • UPS Express Saver: Next business day.
  • UPS Express: Next business day by end of day.
  • UPS Express Early: Next business day by 8:00 a.m. or 9:30 a.m.
  • Canada Post Regular Parcel: 2-9 business days.
  • Canada Post Expedited Parcel: 1-7 business days.
  • Canada Post Xpresspost: 1-2 business days.
  • Canada Post Priority: Next business day.

For International Orders:

  • UPS Expedited: 3-5 business days.
  • UPS Express Saver: 3-5 business days.
  • UPS Express: 2-3 business days.
  • UPS Express Early: 2-3 business days.
  • Canada Post Xpresspost: 4-10 business days.
  • Canada Post Priority: 2-5 business days.

Please note that these are estimated delivery times and may vary based on your location, package size, and other factors. For the most accurate delivery estimate, please refer to the shipping information provided at checkout.

 

Q: I'VE PLACED MY ORDER. WHAT HAPPENS NEXT? 

 You will be emailed that your order is shipped within 1-7 business days. Please allow time for the order to be processed and packaged.

  You will be emailed an order number. If you selected express shipping, you will   receive a tracking number. 

 

Q: CAN I MAKE CHANGES TO MY ORDER AFTER IT’S BEEN PLACED?

We do everything we can to ship orders ASAP! If there is a mistake with your order, please contact our support team ASAP. Canbe@canbebyx.com

 

Q: CAN I CANCEL OR RETURN MY ORDER?

We do not currently offer refunds only exchanges for online purchases.

You can request an exchange by emailing canbe@canbebyx.com

 

Q: WHICH PAYMENT METHODS DO YOU ACCEPT?

• All major credit cards, as shown at checkout

• PayPal: if you do not have an account yet, you can create one while shopping with us

• Apple Pay, Google Pay, Samsung Pay

Please note that your billing address must match the address on your credit card statement.

 

Q: HOW CAN I TRACK MY ORDER?

Once you place your order online, you will be able to see the details of the purchase through the email you provided us given your shipping option you have chosen provides tracking. 

Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.

Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.

“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™

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